1. Information We Collect
We collect account data, transaction metadata, KYC records, and support interactions.
2. How We Use Information
To process payments, prevent fraud, meet regulatory obligations, and improve service quality.
3. Data Sharing
Data may be shared with regulated banking partners, payment channels, and legal authorities as required.
4. Data Retention
Transactions: 7 years. KYC records: 5 years after account closure.
5. Security
VaultPay uses 256-bit AES, TLS 1.3, PCI-DSS Level 1 aligned controls, and MFA enforcement.
6. Your Rights
You may request Access, Correction, Erasure, Portability, and Object to processing where applicable.
7. Cookies
Cookie usage details are provided in our standalone Cookie Policy page.
8. International Transfers
Where cross-border transfer is required, contractual and technical safeguards are applied.
9. Children's Privacy
Our services are not intended for children under legal age for financial services usage.
10. Contact
DPO: privacy@vaultpay.pk · General: hello@vaultpay.pk
Data Category Table
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | CNIC, business registration | KYC and compliance |
| Transaction Data | Amount, channel, status | Payment execution |
| Security Data | IP, device logs | Fraud and risk defense |